Shipping & Returns

Standard domestic shipping is $6.95 

Currently, we do not ship internationally.

IN-STORE PICK-UP

During the Covid-19 Crisis our opening hours are as follows: 

THU - SUN 12PM - 5PM

4200 Piedmont Ave

Oakland, CA

(510)-594-2288

ONLINE AND IN STORE RETURNS

All unworn/used products excluding apothecary can be returned within 14 days of purchase for a full refund or store credit

Unopened skincare, makeup and hair/body products can be returned within 14 days of original purchase and are eligible for a full refund in the original method paid or store credit (less shipping costs for online orders). Refunds will not be issued for products that have been opened.

Opened products, that are gently used, returned within 14 days of original purchase are eligible for store credit towards another purchase at shopgoodneighboroakland.com or in our Oakland retail store. 

In order to receive a refund, we MUST receive the package within 14 days from the date of purchase. Please be aware that this INCLUDES shipping time and any returns received after the 14 day period will not be accepted. 

Ingestible items are final sale.  Also final sale, are dry brushes, facial rollers, toothbrushes, tongue scrapers and makeup brushes 

Please write to us with your return requests at 

goodneighboroakland@gmail.com

In your note please include the following: name, date of purchase and reason for wanting to return the product. After you reach out to us, our customer service team will respond with a return authorization (RA) number. Please include the RA number, clearly marked on the outside of the package and provide us with tracking details for your package. Shipping costs for online returns are the responsibility of the customer.